Refund and Returns Policy

We offer a 30-day return policy.

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Returns

To initiate a return, please contact us at:

hello@caddycool.store

We will provide instructions on how to return your item.

Customers may be responsible for return shipping costs unless the product is defective or damaged.

 

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method.

 

Damaged or defective items

If your product arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue so we can resolve it as quickly as possible.

 

Non-returnable items

Certain items may not be eligible for return if they have been used or damaged after delivery.

 

Contact

If you have any questions regarding returns or refunds, please contact us at:

hello@caddycool.store

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